sonacasino's Privacy Policy —
Your Information Is Completely Secure
sonacasino takes the privacy of your personal information very seriously. Through SSL encryption and strict security measures, we carefully protect every piece of your data.
1. Introduction and Applicability
sonacasino ("we", "our", or "platform") provides a reliable online gaming service for users in Bangladesh. This privacy policy document will inform you how we collect your personal information, how we use it, who we share it with, and how we keep it secure.
By using our website sonacasino.lat, you are considered to have agreed to all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
This policy applies to all users of sonacasino — registered members, visitors, and anyone who uses our services.
We may update this privacy policy from time to time. Any changes will be published on this page, and users will be notified of significant changes. Visit this page regularly to stay informed about updates.
2. The Information We Collect
We collect various types of information during registration and use of sonacasino. Below is a detailed description of the information collected.
Personal Identification Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
Financial and Transaction Information
Information required during deposits and withdrawals:
- bKash, Nagad, or Rocket account number
- Transaction history and amounts
- Deposit and withdrawal records
- Bonus and promotion usage information
Technical and Device Information
Automatically collected from your device and browser:
- IP address
- Device type and operating system
- Browser type and version
- Cookie and session information
- Date and time of site access
Gaming Activity Information
Information related to your gaming activity on the platform:
- History of games played
- Bet amounts and results
- Win and loss records
- Favorite games and session duration
3. Purpose of Information Use
We use the information collected only for lawful and specific purposes. At sonacasino, your information is used for the following purposes:
Service Provision and Management
We use your information to create and manage your account, provide the gaming experience, process transactions, and ensure login access to your account.
Identity Verification and Security
This platform operates for users aged 21 and above only. We use your information for age verification, identity confirmation, and fraud prevention. It is also used to detect multiple accounts or fraudulent activity.
Customer Service and Support
When you contact our 24/7 live chat support, we use your account and transaction information to resolve your issues quickly.
Ensuring Responsible Gaming
By monitoring your gaming behavior, we can identify potentially problematic gaming and provide support when needed. To learn more about responsible gaming, visit our Responsible Gaming page.
Service Improvement
By analyzing user experiences, we improve our platform's game selection, payment methods, and overall service.
4. Cookie Usage Policy
sonacasino uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security, and core site functionality | Deleted at end of session |
| Functionality Cookies | Remembering your preferences, language settings, and gaming preferences | 30 days |
| Analytics Cookies | Collecting site usage statistics and improving the service | 90 days |
| Security Cookies | Preventing fraud and unauthorized access | 7 days |
You can control cookies by changing your browser settings. However, disabling some cookies may limit certain functionality of the platform.
5. Information Sharing and Disclosure
sonacasino does not sell your personal information to third parties. However, information may be shared with the following parties in specific circumstances:
Payment Processing Companies
Only the information necessary to complete transactions is shared with payment platforms such as bKash, Nagad, and Rocket. These third parties operate under their own privacy policies.
Legal Requirements
Information may be provided to investigating authorities due to a court order or legal obligation. In such cases, we provide only the information legally required.
Security and Fraud Prevention
Information may be shared with relevant parties as needed to protect platform security, detect fraud, and protect other users.
Technology Service Providers
Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) and technology infrastructure providers may access limited information necessary to run the service. They do not directly store your personal information.
6. Data Security Measures
sonacasino applies industry-standard security measures to ensure the safety of your personal and financial information.
SSL Encryption
All data transfers are secured through 256-bit SSL encryption
Secure Servers
Your information is stored in encrypted form on industry-standard secure servers
Continuous Monitoring
Our systems are monitored around the clock to detect unusual activity
Access Control
Strict access control — only authorized staff can view your information
While we make every effort to protect your information, no internet-based method is 100% secure. You are therefore also advised to keep your password confidential and refrain from logging into your account from other people's devices.
7. Your Rights and Choices
As a user of sonacasino, you have several important rights over your own personal information.
Right to Access Information
You can request details of the information stored about you from us at any time. Requests of this kind are generally responded to within 30 business days.
Right to Correct Information
If any information stored about you is incorrect or incomplete, you can request that it be corrected. This request can be made through account settings or live chat.
Right to Delete Information
You may request that your personal information be deleted when closing your account. However, some information may need to be retained for a specific period due to legal obligations — such as transaction records.
Right to Withdraw from Promotional Communications
You can stop receiving promotional emails or messages at any time. This can be done through account settings or by contacting our support team directly.
Right to Data Portability
You can request that information stored about you be provided in a common format.
8. Data Retention Period
How long we retain your personal information depends on the type of information and the purpose for which it is stored.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | Until account is active + 5 years | Legal obligations and audits |
| Transaction Records | 7 years from the date of transaction | Financial law requirements |
| Gaming History | Until account is active + 2 years | Dispute resolution and ensuring fair play |
| Support Conversations | 2 years from the date of conversation | Service Quality Improvement |
| Technical Logs | 90 days | Security Monitoring |
9. Minor Data Protection
sonacasino strictly operates for users aged 21 and above only. We do not knowingly collect any information from minors.
Age verification is mandatory at the time of registration. If we find that a minor has opened an account, we will immediately close that account and delete the collected information.
If you believe a minor is using our platform, please notify our support team immediately.
10. Policy Changes & Updates
sonacasino reserves the right to amend or update this privacy policy from time to time. Any changes will be published on this page with a new effective date.
In the case of significant changes, we will notify registered users via email or through a notification when logging into their account.
Continued use of the platform after changes are published will be considered as your consent to the updated privacy policy. Therefore, it is recommended to review this page regularly.
11. Contact Us
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us.
Contact us for any privacy-related matters
Email: [email protected]
Or speak directly in Bengali with our 24/7 live chat support
We typically respond to all requests within 24 hours.
For more information, please also visit our Terms & Conditions and Responsible Gaming pages.