sonacasino Terms and Conditions
Your Rights Are Protected

Introduction and Eligibility

Welcome to the sonacasino platform. These terms and conditions ("Terms") form a legally binding agreement between sonacasino and its users. These Terms apply to our website and all related services.

By registering on the sonacasino platform, creating an account, or using any service, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using our platform.

Account Registration and Management

Registration Requirements

To create an account on the sonacasino platform, you must meet the following conditions:

• You must be 21 years of age or older.
• You must provide completely accurate and truthful information.
• Only one account is allowed per person. Creating multiple accounts by the same person is strictly prohibited.
• You are solely responsible for keeping your account password confidential.
• Accounts may not be transferred to or shared with third parties.

Accuracy of Account Information

All information provided at registration must be accurate, complete, and up to date. sonacasino may request additional documents for identity verification at any time. Providing false information will result in immediate account closure and cancellation of any bonuses earned.

Account Security

If you notice any unauthorized access or suspicious activity on your account, inform us immediately via live chat or email. sonacasino will not be responsible for any losses resulting from your failure to take appropriate steps to protect your account.

Age Verification and Proof of Identity

The minimum age to play games or place bets on the sonacasino platform is 21. We reserve the right to verify your age and identity when you create an account and before processing any withdrawal request.

Identity Verification Process

Any one of the following documents may be requested for identity verification:

• National Identity Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (where applicable)

Some account features may be restricted until verification is complete. Our KYC process follows international security standards and your personal information is kept fully secure.

Deposit and Withdrawal Policy

Deposits

The following conditions apply when depositing funds into your sonacasino account:

• Minimum deposit: ৳500 per method.
• Accepted payment methods: bKash, Nagad, Rocket.
• Deposits must be made only from a payment account registered in your own name.
• Deposits using third-party accounts or credit cards are not permitted.
• All transactions are processed in Bangladeshi Taka (BDT).

Withdrawals

The following conditions must be met to withdraw your winnings:

• Minimum withdrawal: ৳800.
• Withdrawal time: processing is usually completed within 10 to 45 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal processing may be delayed if identity verification has not been completed.
• In the case of fraud or suspicious activity, withdrawals will be held during the investigation.

Transaction Responsibility

If any transaction is delayed due to a technical error or network issue, please contact our 24/7 live chat support. We are committed to resolving issues promptly.

Bonuses and Promotional Offers

Welcome Bonus

New members will receive a 200% bonus on their first deposit up to ৳20,000. The following conditions apply to receive this bonus:

• Minimum qualifying deposit: ৳500.
• The maximum bonus amount is ৳20,000 and cannot be exceeded.
• A 25x wagering requirement on the total bonus amount must be completed before the bonus can be withdrawn.
• There is a set time limit for completing the wagering requirement.
• The welcome bonus applies only once per account.

For example, depositing ৳22,000 will earn a bonus of ৳20,000 and the total balance will be ৳42,000. (Maximum bonus limit: ৳20,000).

General Bonus Rules

• Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
• Attempting to earn bonuses through fraudulent methods will result in account closure.
• Claiming multiple bonuses from the same household, same IP address, or same device is not permitted.
• Restrictions on using bonuses in certain games may apply.
• The detailed terms of ongoing promotions will apply separately.

VIP Program

sonacasino has three VIP tiers. You can advance to a higher tier through active play:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.5%.
• Gold: Weekly cashback up to 0.8%.

Detailed terms for VIP benefits and cashback calculations can be found on the relevant promotions page.

Gaming Rules and Policy

General Gaming Rules

All games on the sonacasino platform are operated in a fair and transparent manner. Game outcomes are determined using Random Number Generator (RNG) technology, which is completely impartial and not predetermined.

• If your internet connection is lost during a game, the result of the round in progress will be saved on the server.
• If a game is not completed due to a technical error, the bet will be returned.
• In the event of a dispute over a game result, the server log will be considered the final evidence.
• If an abnormal win occurs in any game due to a software error, sonacasino reserves the right to void that win.

Betting Limits

Minimum and maximum bet limits are set for each game and are displayed in the game interface. sonacasino reserves the right to change betting limits at any time.

Prohibited Activities

The following activities are strictly prohibited:

• Playing games using bots or automated software.
• Attempting to interfere with or modify game software.
• Colluding with other players.
• Exploiting system errors or bugs to gain an unfair advantage.
• Using the platform for money laundering or illegal financial activities.

User Code of Conduct

sonacasino is committed to maintaining a fair and respectful gaming environment. All users must follow the code of conduct below:

• Treat other users with respect.
• Do not use abusive, hateful, or threatening language in live chat or any other communication channel.
• Do not make false claims or complaints.
• Cooperate with the customer support team.
• Do not send spam or advertisements through the platform.

Violations of the code of conduct may result in a warning followed by temporary or permanent account closure.

Security and Data Protection

sonacasino gives the highest priority to your personal information and financial security. Our platform uses SSL encryption technology to keep all data secure.

Data Collection and Use

We collect only the information necessary to provide our services. Your personal information is not sold to third parties. For detailed information on how your data is used, please read our Privacy Policy.

Secure Transactions

All financial transactions via bKash, Nagad, and Rocket are completed through encrypted channels. We will never ask for your PIN, password, or OTP by phone or email — any such request may be a fraud attempt.

Account Suspension and Closure

Voluntary Closure by the User

If you wish to close your account at any time, contact our support team. Withdraw any remaining balance before closing the account. Any bonus balance that is not withdrawable will be cancelled.

Account Closure by sonacasino

We may temporarily or permanently close your account for any of the following reasons:

• Evidence of terms violations or fraud.
• Registration using a false identity or age.
• Operating multiple accounts.
• Suspicion of money laundering or illegal activity.
• Use of bots or automated software.
• Failure to provide required identity verification documents.

If an account is closed due to a terms violation, any winnings or bonuses obtained illegally will not be refunded.

Limitation of Liability

sonacasino makes every effort to maintain its platform as a safe and reliable environment. However, our liability is limited in the following cases:

Technical Issues

• Losses caused by internet connection disruptions.
• System issues with third-party payment providers.
• Service unavailability during unplanned server maintenance.
• Issues caused by your device or browser.

Third-Party Liability

The games operated on our platform are developed by third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe). Those providers are also responsible for technical faults in their respective games.

Responsible Gaming Policy

sonacasino believes that gaming is simply a form of entertainment — not a source of income. We are mindful of the health and wellbeing of our users.

Our Tools

• Deposit Limit Setting: You can set a maximum daily, weekly, or monthly deposit limit.
• Self-Exclusion: You can exclude yourself from the platform for a set period of time.
• Cooling-Off Period: The option to resume playing after a defined break.
• Reality Check: Notifications to remind you how long you have been playing.

If You Need Help

If you feel that gaming is having a negative impact on your life, please contact our 24/7 live chat. Visit our Responsible Gaming page to learn more.

Changes to Terms and Miscellaneous

Terms Updates

sonacasino reserves the right to modify these terms at any time. For significant changes, we will send a notification to your registered email or account. Continued use of the platform after an update will be considered acceptance of the new terms.

Legal Jurisdiction

Any dispute relating to these terms will first be attempted to be resolved through discussion. If a resolution cannot be reached through discussion, the applicable legal process will be followed.

Severability of Terms

If any part of these terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.

Entire Agreement

These terms, the privacy policy, and other related policies together form the entire agreement between sonacasino and the user. These terms replace any prior oral or written understandings.

Contact

If you have any questions or comments about these terms, please contact us:

• 24/7 Live Chat (support available in Bengali)
• Email: [email protected]