🛡️ Responsible Gaming

sonacasino Responsible Gaming — Your protection is our priority

sonacasino believes entertainment should always be safe and controlled. Through deposit limits, self-exclusion, and time-out features, you can always maintain complete control over your gaming.

Why is responsible gaming important?

At sonacasino, fun and entertainment are everything — but only within safe limits.

Online gaming and casino play is primarily an entertainment activity. sonacasino always wants its users to play with enjoyment and awareness. Responsible gaming is not just about reducing financial losses — it is a broader commitment to protecting mental wellbeing, family relationships, and financial stability.

We believe every player should have full control over their own gaming. That is why sonacasino offers various protective tools and support services to help you have a safe and enjoyable experience. Our 24/7 live chat support is always by your side.

Remember, responsible gaming is not an option — it is a commitment that sonacasino shares with each of its members. For those aged 21 and above only.

21+

Opening an account and gaming at sonacasino is only for those aged 21 or above. Participation by minors is strictly prohibited.

Age Limit and Minor Protection

sonacasino strictly ensures that no minor can create an account or play on this platform. An age verification process is in place at registration, and additional verification documents may be requested in any case of doubt.

If there are minors in your household, use parental control software on your device and keep your sonacasino account password secure. Never share your login details with anyone.

Our Protective Tools

sonacasino places the greatest importance on your control. Here are the special protection measures available for you.

Set Deposit Limits

Set daily, weekly, or monthly deposit limits. No transaction beyond this limit will be possible, keeping your budget protected.

Time-Out Feature

Take a break for a set period. Set a time-out from 24 hours to 30 days, during which account access will be restricted.

Self-Exclusion

If you need a long-term break, choose self-exclusion. You can deactivate your account from 6 months to permanently.

Loss Limit

Gaming will stop automatically once you have lost a set amount. This is an effective protection measure against excessive losses.

Session Reminders

Set regular reminders to keep track of how long you have been playing. Awareness is the best protection.

24/7 Bengali Support

Our support team is always ready for any issue. Get assistance in Bengali via live chat — any time of the day or night.

Signs of Problem Gaming

It is very important to recognise whether gaming is becoming a problem. If you notice the signs below, contact our support immediately.

  • A repeated tendency to keep playing in order to recover lost money
  • Hiding gaming from family and friends
  • Feeling unable to stop gaming
  • Using money meant for bills or essential expenses on gaming
  • Feeling restless or irritable when not gaming
  • Continuing to game by taking on debt or borrowing money
  • Neglecting work, family, or social life
  • Gradually increasing the amount and time spent gaming

Check Yourself

Ask yourself these questions. If two or more answers are "yes", it is time to use responsible gaming tools or speak with our support.

  • Am I spending more than my set budget?
  • Am I losing control over the time I spend gaming?
  • Is gaming affecting my daily life?
  • Am I playing for fun or to escape from stress?
  • Am I lying to others about how much I game?

Our 24/7 live chat support speaks Bengali and is ready to assist you with complete confidentiality.

Activate Protection Tools

Secure your gaming account in just a few steps.

  • 1

    Log In to Your Account

    Log in to sonacasino with your username and password.

  • 2

    Go to Profile Settings

    Click on your profile icon in the top right corner and find the "Responsible Gaming" option.

  • 3

    Choose Your Preferred Limit

    Select whichever you need — deposit limit, loss limit, session limit, or time-out.

  • 4

    Set the Amount and Duration

    Enter the amount and time period. The change will take effect immediately.

  • 5

    Save and Confirm

    A confirmation message will be sent to your email. If you have any trouble, contact us via live chat.

Details About Self-Exclusion

Self-exclusion is an important protection measure where you voluntarily remove yourself from your account for a set period of time.

During self-exclusion:

  • You will not be able to log in to your account
  • No deposits will be possible
  • No games can be played
  • Promotional emails will be stopped
  • Any available balance can be withdrawn at any time

Limit Change Policy

Once self-exclusion is activated, it cannot be cancelled before the set period ends. To raise a deposit limit, a minimum wait of 7 days is required — however, lowering a limit takes effect immediately.

Build Healthy Gaming Habits

Following these simple rules will keep gaming enjoyable at all times.

Set a Budget

Decide how much you will spend before you start playing. Use only money set aside for entertainment, not money needed for essential expenses.

Limit Your Time

Set a time limit before each gaming session and finish playing within that time. Avoid long sessions.

Consider Your Mental State

Do not game when under stress, anxiety, or emotional pressure. Play with a clear head and for the purpose of entertainment.

Let Your Family Know

Talk openly with your family about your gaming habits. Hiding things can be a sign of a problem.

Is Gaming Affecting Your Life?

If you feel gaming is getting out of control, do not delay — contact us via live chat or email: [email protected]

24/7 Live Chat

Play responsibly,
enjoy the fun

Use the protection tools and enjoy a safe gaming experience at sonacasino. Control is in your hands.

Log In and Set Limits Have questions? See the FAQ

Explore More

Alongside responsible gaming, take a look at our other pages.

Home

Go back to the main page.

View Home

Slots

Enjoy the top slot games.

View Slots

Cricket

Enjoy live cricket betting.

View Cricket

Casino

Enjoy live casino games.

View Casino

FAQ

Get answers to common questions.

View FAQ

Questions About Responsible Gaming

Find answers to frequently asked questions below.

Log in to your account and go to the "Responsible Gaming" section in your profile settings. There you will find various protection tools including deposit limits, time-out, session reminders, and self-exclusion. For any assistance, contact our 24/7 live chat support.

Yes. During self-exclusion you cannot play new games, but you can withdraw your existing balance at any time. Withdrawals are usually processed within 10–45 minutes.

Lowering a limit takes effect immediately. To raise a limit, you must wait at least 7 days — this is a protection measure to prevent impulsive budget increases.

Encourage them to speak with our live chat support or email [email protected]. Our support team provides assistance in Bengali with complete confidentiality. If needed, you can also contact us on their behalf.

Time-out is a short break — typically from 24 hours to 30 days — during which you temporarily step away from gaming. Self-exclusion is long-term protection — from 6 months to permanent — which applies in serious cases and cannot be cancelled before the period ends.

Opening an account and gaming at sonacasino is only for those aged 21 or above. Age is verified at registration and identity documents may be requested in cases of doubt.

No. Gaming is purely an entertainment activity — it is not a source of income or an alternative to investment. Only play with money that, if lost, will have no impact on your daily life.